FAQ

Why Choose CanvasBox?

Because we care... no seriously... WE REALLY CARE. Our goal is help you create the most spectacular custom art for your walls possible. We are a Cochrane, AB based Canadian Company (that is also part of a worldwide franchise called Xpress Art). So we benefit from being a locally owned business that gets print quality support from around the world! This way, we keep bringing you the best possible quality product to boast about to your friends!

How good does my photo need to be?

We can work with any photo of any size. We have a handy “Image Quality Assessment” built into to our ordering system to help you out too!
Our promise to you is that if your image isn’t big enough…….we will let you know. It is in our best interest to make you happy!

Can I print from old photos, negatives or slides?

MOST DEFINITELY! Just not via the internet. Please contact us and we will be happy to discuss scanning it for you.
We can also convert old photos, negatives and slides to digital format for a fee.

Can you tell me about your products?

We create some of the best canvas prints in the world.
We specialize in one product for a reason….so that we can bring you the best quality at the lowest price possible.
By Specializing, we are able to keep costs down (and pass that saving on to you!);
Our CanvasBox frames are 1 5/8ths inch thick;
Our canvas is thick 100% cotton canvas;
Our technology is modern
Our software is custom configured for our printer and canvas type. This means a higher quality reproduction of your image!

What types of file do you accept?

For online orders we accept .jpgs
If you have a large file, contact us directly to discuss file transfer options.
The maximum upload is 10MB.

Is shopping at CanvasBox safe?

Yes.
We are totally PCI compliant.
Credit Card processing is handled by Paypal, They have incredibly safe data centres. CanvasBox is never privy to (and therefore can never store) your credit card information.

What types of payment do you accept?

For Credit Card payment we accept Visa, Mastercard, and AMEX. For your convenience we accept Paypal online payments.

How does shipping work?

Well, we have these really sweet boxes that make sure your packages arrive safely and in one piece (if they don‘t, then let us know and we will replace your item!).
If you live in Cochrane, shipping is FREE!
We use Canada Post, Purolator and Fed Ex depending on where you live.
If you need rush shipping, an option is available.
Our shipping and handling is $7.50 flat fee for all orders.

Where can I find CanvasBox’s sizes and prices?

Click here to find our pricing guide.

What if I am unhappy with the product when I receive it, do you guarantee your products?

Yes, we guarantee our products... we strive to make sure you love your art. If you have any problems, please use the contact us section and we will do our best to fix it.

What is your turnaround time?

· CanvasBox prints…..printed and out the door within 2-5 days. Shipping time depends on where you reside. Typically 3-7 days.